Last updated: December 2025
We believe in a step further to achieving 'Customer Satisfaction', and thus, we have put forward a very simple and customer-focused cancellation policy.
A cancellation fee may be levied on a customer on account of cancellation of booking by customer on the Platform ("Cancellation Fee"). Such Cancellation Fee shall be charged based on the time during which the customer opts to cancel the booking upon placing/confirming the said availing of services on the Platform.
In this case, the deducted amount (if any) will be refunded back to the customers through the same mode of payment within 72 hrs (time taken for refund is subject to the policies of the third party payment gateway).
For bookings where you have already paid online (not pay at salon), cancellation fees below apply. Refer to Case 1 above for refund timelines where money was collected in advance.
| Cancellation Charges | Duration (scheduled from availing services) |
|---|---|
| 10% of Booking Amount | if time left more than 24 hours before the appointment |
| 35% of Booking Amount | if time left within 24 hours before the appointment |
If you chose pay at salon and your booking is confirmed (accepted) but has not yet reached in progress or completed, you can cancel from the app with ₹0 cancellation fee. The cancel API uses the pay-at-salon branch for this case, so no cancellation fee is charged.
If a partner cancels the appointment before booking confirmation, a full refund will be provided to the customer.
Partners can cancel appointments hours before the scheduled time. If the appointment is scheduled within 2 hours, partners must complete the booking unless there are valid reasons beyond their control.
When a customer doesn't cancel the booking and neither visits the Stylr Partner Salon at the scheduled time, no refund will be provided for no show.
When the service provider marks your booking as completed, we do not issue refunds.
Cancellation Fee is charged to compensate for the slot, time and effort incurred in processing an appointment exclusively for you for availing the salon services.
The Cancellation Fee shall be deducted from the amount paid by the user for the said canceled service.
Stylr Personal Care reserves the right to modify/waive off the Cancellation fee from time to time. The Cancellation fee shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws for making payments to Stylr Personal Care or Stylr Partner (as the case may be) on account of any cancellation of services from Your end on account on any reason.
For Any clarification on Refund Policy, Please contact to:
Email: support@greenpolo.in