Last updated: January 2025
We believe in a step further to achieving 'Customer Satisfaction', and thus, we have put forward a very simple and customer-focused cancellation policy.
A cancellation fee may be levied on a customer on account of cancellation of booking by customer on the Platform ("Cancellation Fee"). Such Cancellation Fee shall be charged based on the time during which the customer opts to cancel the booking upon placing/confirming the said availing of services on the Platform.
In this case, the deducted amount (if any) will be refunded back to the customers through the same mode of payment within 72 hrs (time taken for refund is subject to the policies of the third party payment gateway).
If a customer cancels his/her appointment in advance (24 hours before the appointment), we still deduct 10% of the booking amount as time and effort got invested. Refer to Case 1 above for a refund timeline.
| Cancellation Charges | Duration (scheduled from availing services) |
|---|---|
| 35% of Cancellation | Within 24 hrs from scheduled availing of Salon Services |
| 10% of Booking Amount | Before 24 hrs (24 hours or more in advance) |
If a partner cancels the appointment before booking confirmation, a full refund will be provided to the customer. Refer to Case 1 above for a refund timeline.
Partners can cancel appointments hours before the scheduled time. If the appointment is scheduled within 2 hours, partners must complete the booking unless there are valid reasons beyond their control.
When a customer doesn't cancel the booking and neither visits the Stylr Partner Salon at the scheduled time, no refund will be provided for no show.
Cancellation Fee is charged to compensate for the slot, time and effort incurred in processing an appointment exclusively for you for availing the salon services.
The Cancellation Fee shall be deducted from the amount paid by the user for the said canceled service.
Stylr Personal Care reserves the right to modify/waive off the Cancellation fee from time to time. The Cancellation fee shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws for making payments to Stylr Personal Care or Stylr Partner (as the case may be) on account of any cancellation of services from Your end on account on any reason.
For Any clarification on Refund Policy, Please contact to:
Email: mrangad007@gmail.com